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Outline

This will have 3 parts: An infographic, a sample email that will describe putting what part where in the email, and a bad email that is being corrected.

 

Infographic:

  1. There will be helpful hints at the top including:

    • Include a clear topic/question/response needed in the subject line

    • Don’t reply all unless necessary, you can reply to just one person, especially don’t do this in a chain of a lot of people

    • Include a greeting and a conclusion

    • Be respectful and don’t use slang that may be confusing over the internet

    • Use a consistent font size, and only highlight one or two key things in the email

  2. Section 1: Introduction

    • Greet the person

    • Tell them who you are if they don’t know

    • Introduce what the email is about

  3. Section 2: Context

    • Update the person on the situation (more hard facts, things that happened)

    • Provide context about what is going on/observations you have

  4. Section 3: Opinion/What you think is going on

    • Tell them what you perceive the issue is and why you feel that it is

    • Justify what you are talking about

    • Provide your own opinion while being respectful and conscientious of others​

  5. Section 4: Action Steps

    • Provide action steps for the recipient

    • Tell them what needs to happen

    • Assign specific tasks

    • Assign specific due dates

  6. Wrap up/ Farewell

    • Conclude the email by thanking them for their time

    • Add a signature (Sincerely, John Smith)

 

Sample Email:

Make a sample email that shows what part of the email goes where.

 

 

Email and Correction:

Circle the part of the email bad email that should be improved and have an arrow that points to the corrections for that section.

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