This will have 3 parts: An infographic, a sample email that will describe putting what part where in the email, and a bad email that is being corrected.

 

Infographic:

1. There will be helpful hints at the top including:

   • Include a clear topic/question/response needed in the subject line

   • Don’t reply all unless necessary, you can reply to just one person, especially don’t do this in a chain of a lot of people

   • Include a greeting and a conclusion

   • Be respectful and don’t use slang that may be confusing over the internet

   • Use a consistent font size, and only highlight one or two key things in the email

2. Section 1: Introduction

   • Greet the person

   • Tell them who you are if they don’t know

   • Introduce what the email is about

3. Section 2: Context

   • Update the person on the situation (more hard facts, things that happened)

   • Provide context about what is going on/observations you have

4. Section 3: Opinion/What you think is going on

   • Tell them what you perceive the issue is and why you feel that it is

   • Justify what you are talking about

   • Provide your own opinion while being respectful and conscientious of others​

5. Section 4: Action Steps

   • Provide action steps for the recipient

   • Tell them what needs to happen

   • Assign specific tasks

   • Assign specific due dates

6. Wrap up/ Farewell

   • Conclude the email by thanking them for their time

   • Add a signature (Sincerely, John Smith)

 

Sample Email:

Make a sample email that shows what part of the email goes where.

 

 

Email and Correction:

Circle the part of the email bad email that should be improved and have an arrow that points to the corrections for that section.